Who We Are

This Privacy Policy explains how CoPilot4Life LLC, doing business as RNR Pet Care ("RNR Pet Care," "we," "us," or "our"), collects, uses, stores, and protects personal information.

RNR Pet Care is a DBA of CoPilot4Life LLC. For privacy questions, email customersupport@rnrpetcare.com or call or text 775-600-0522.

Information We Collect

We collect information you provide directly when you request care, create a client portal account, or communicate with us. Our public care request form intentionally collects only what we need to respond to your inquiry. Detailed care, medication, home access and emergency information is collected later inside your protected client portal.

• Inquiry details you submit publicly: your name, email, phone, city, service dates and a general description of your animals and needs.
• Portal details you add after your account is created: full service address, pet and equine medical and behavioral records, medication schedules, veterinarian and emergency contacts.
• Home access details such as entry method, lockbox or gate information and alarm instructions, entered only in the portal.
• Agreement and authorization records, including the exact document text you signed, your typed signature, the date and time, and the IP address and browser used to sign.
• Booking history, visit notes, visit photos, invoices and payment records.
• Basic technical data such as browser type and pages visited on our website.

Signed Agreements & Authorization Records

When you sign the Client Service Agreement or grant an authorization in your portal, we store a permanent, unedited copy of the document you saw along with your signature details. These records are kept as proof of consent for veterinary care, medication administration, home access, equine and ranch care, and recurring billing. They are retained even if an authorization is later revoked, so that we have an accurate history of what was authorized during each period of care.

If you sign on paper or by email instead, we record the same details and store a scan of the signed document in private, access-controlled storage.

How We Use Your Information

• To schedule, deliver and document pet, home and ranch care services.
• To communicate about bookings, visit updates, invoices and account activity.
• To process payments and maintain accurate billing records.
• To respond to inquiries and improve our services.
• To comply with legal, tax and accounting obligations.

Payment Information

Card payments are processed by Stripe, our third-party payment processor. RNR Pet Care never sees or stores your full card number. Stripe processes your payment details under its own privacy policy and security standards. Offline payments such as Zelle, cash or check are recorded in our system by the amount, date and method only.

How We Share Information

We do not sell, rent or trade your personal information. We share information only when necessary:

• With service providers who support our business, such as our payment processor, email delivery provider and secure hosting/database provider.
• With your veterinarian or emergency contact when needed to protect the health or safety of your animal.
• When required by law, subpoena or valid legal process.

Home Access & Sensitive Details

Entry codes, key locations, alarm information and similar sensitive details are stored in your protected client portal record and are visible only to authorized RNR Pet Care staff and members of your own household account. Sensitive fields are masked in the interface by default.

Data Security

Client data is stored in an encrypted, access-controlled database with row-level security so that each household can only access its own records. Access is limited to the owner and authorized staff who need it to provide care.

Visit photos and scanned signed documents are held in private storage and can only be opened through short-lived secure links generated for authorized users.

Data Retention

We retain client, booking and invoice records for as long as your account is active and afterward as needed to meet legal, tax and record-keeping requirements. Signed agreements, authorizations and payment records are retained for our standard business record period even after an account is closed. You may request deletion of your account and any records we are not legally or contractually required to keep.

Nevada Residents

We do not sell personal information as defined by Nevada law. If you would like to submit a verified opt-out request or exercise any other right described below, contact us using the details at the end of this policy and we will respond within the timeframe required by law.

Your Rights

• Request a copy of the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and information we are not legally required to keep.
• Opt out of non-essential emails at any time. Service and billing emails are required while your account is active.

Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from anyone under 18.

Changes to This Policy

We may update this policy from time to time. The revised date at the top of this page reflects the most recent version, and material changes will be communicated to active clients by email.